After-sales Service

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The Company has an After-sales Service Dept. and 24-hour service hotline, so as to solve difficult problems and provide technical support for customers at any time. If on-the-spot service is required, the company's technicians will be on site within 36 hours.

 

The company's technicians arrive on the site along with the equipment to install and debug the equipment for users, and provide technical training for users to improve their troubleshooting ability. In order to ensure the normal use of the equipment, the Company has a complete equipment accessory warehouse for timely maintenance and replacement by users.

 

Services within warranty periods are free of charge (including the replacement and maintenance of accessories), except for artificial damage. After warranty periods, equipment maintenance will be charged at cost only. Moreover, the Company promises lifelong service regardless of the form in which the right to use the equipment is transferred.

 

Equipment maintenance


To ensure the normal operation of equipment, the company has built a warehouse of all spare parts for users to repair and replace the equipment in a timely manner.

Service mode


Provide a variety of technical training courses based on different needs of customers.

Pre-sales service


Assist customers in model selection, capacity planning, and plant layout.

Lifetime maintenance


The company promises to provide lifelong service.

Personnel training


Provide customers with on-site training in the factory, including the operation and daily maintenance of products.

24/7 service


Provide a 24/7 service hotline and promise quick fixes in 36 hours.